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PRODUCT INTERN /CUSTOMER SUPPORT

🚀 WHO ARE WE?

We are ZenOwn, a Swiss award-winning start-up with a team spread throughout Europe. We are reinventing  the post-purchase experience through B2B2C SaaS and B2B2C Insurtech Solutions. We are backed by renowned European VCs and Business Angels and are part of one of the world’s most renowned accelerators, Plug & Play, which had previously backed the likes of Google, Dropbox, N26 and notable others. We are expanding the team to work on a ground-breaking Insurtech Solution.

Job Location

Remote

Type of Job

Part Time

👩👨 WE ARE LOOKING FOR A TOP PERFORMER WHO:

Has a genuine interest in tech and is aligned with ZenOwn’s ambitious mission
Able to work independently and as part of a team in a fast-paced, dynamic environment
Highly organized with strong attention to detail
Strong customer service skills, with a passion for helping others
Bachelor’s degree or equivalent experience in a related field
Has time availability from Monday to Friday (approx. 6 hours per day) and Saturday to Sunday (approx. 3 hours per day)
Is fluent in German and English, with excellent written and verbal communication skills

📦 WHAT WE OFFER

- Growth & career opportunities as we expand throughout Europe

- Play a decisive role in shaping a fast-growing, international start-up and be supported by an experienced team

- Exciting and challenging work that makes a real difference in the lives of our customers

- Various learning and development opportunities to enhance your customer support and business development skills

- Location flexibility – the position is fully remote with regular company get-togethers

🎯 KEY RESPONSIBILITIES

- Responding to customer inquiries and providing exceptional customer support via phone, email, and chat

- Providing product education and troubleshooting assistance to customers

- Collaborating with cross-functional teams to identify and escalate product issues

- Documenting and reporting customer feedback to the Product Management team

- Assisting in the creation of product documentation and customer-facing content

- Providing administrative support to the Customer Support team as needed

INTERESTED?

If you’re passionate about helping customers succeed and have a track record for delivering outstanding technical support, we want to hear from you. Please submit your resume and cover letter to “Product Intern” and your name in the email subject line. jobs@zenown.com

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